Stretcher Service in Hampton Roads, VA
Dignified, on-time, private-pay non-emergency stretcher transport across Chesapeake, Norfolk & Virginia Beach. Not a taxi. Not a rideshare. An experience built for people who deserve better.
What Is Stretcher Service?
Stretcher service — also called non-emergency stretcher transport or gurney transport — is medical transportation for patients who travel in a horizontal or reclined position on a stretcher rather than seated. It bridges a critical gap in patient transportation: between a wheelchair-accessible NEMT van (for patients who can sit upright) and an ambulance (for true medical emergencies).
If your loved one is medically stable but cannot safely sit up for a ride to a doctor’s appointment, dialysis, a hospital discharge, or a family event — stretcher service is the right transportation. It is dignified, comfortable, and far less expensive than an emergency ambulance.
Our Promise
At On Time NEMT, every stretcher transport is treated the way you would want for your own family member. On time. Every time. With genuine respect for the person being transported. No exceptions.
Stretcher vs. Wheelchair vs. Ambulance
One of the most common questions families ask: “Do I need a stretcher, a wheelchair van, or an ambulance?” Here is the simple comparison.
Important: If the situation is a medical emergency, call 911 first. Non-emergency stretcher transport is for scheduled, medically-stable transportation only.
Still not sure which one you need? Call us at 1-757-440-3015. Our team will help you figure it out — at no charge and with no pressure.
When Non-Emergency Stretcher Transport Is Needed
Stretcher transport is the right service when a patient is medically stable but needs to travel lying down. Common situations include:
- Hospital discharge home — patient released but unable to sit for the ride
- Hospital to skilled nursing facility — facility transfers for post-acute care
- Skilled nursing to hospital appointments — outpatient visits, follow-ups, imaging
- Bedbound patient to recurring treatments — dialysis, infusions, wound care, radiation
- Hospice and palliative care transport — gentle, dignified transfers
- Post-surgical transfers — return home or to a recovery facility
- Family events — weddings, funerals, reunions when sitting upright isn’t possible
- Long-distance medical transport — out-of-area specialist visits or facility transfers
Whatever your specific situation, we will listen, ask the right questions, and help you understand whether non-emergency stretcher transport is the right fit. Call or contact us any time.
Why Hampton Roads Families Trust On Time NEMT
On Time NEMT was built around one simple promise: we show up — on time, every time. Every other detail of our service flows from that commitment. Here is what makes our stretcher transport different from anything else in Hampton Roads.
On Time. Every Single Time.
Late arrivals, missed pickups, and overbooked schedules are the industry norm. We refuse to accept that. Our drivers are carefully selected for reliability and personal accountability. Punctuality isn’t our marketing — it’s our entire business model.
No Overbooking. Ever.
We deliberately limit our daily bookings so every passenger gets the full attention and punctuality they deserve. When you book stretcher transport with us, your trip is locked in — not slotted into a route designed to maximize revenue.
Not a Ride. An Experience.
Most non-emergency stretcher transport feels transactional — load, drop, done. We believe people deserve better. Our service is closer to what you’d expect from a professional limousine service. You’re not cargo. You’re a guest.
Door-to-Door Dignified Care
We don’t just pull up at the curb. We come to the front door, help with the transition, walk with the patient and family, and ensure every step of the journey feels supported. From the home to the destination and back.
The Details That Matter
An umbrella in the rain. A steady arm. A clean, comfortable vehicle. Family members welcome to ride along. Communication confirmed before every trip. Every detail is intentional — because this service is about people, not volume.
Private-Pay. No Medicaid Required.
No insurance hoops. No broker delays. No eligibility paperwork. Book directly with us by phone or online. Anyone in Hampton Roads can use our service.
Where We Provide Stretcher Service
On Time NEMT serves stretcher transport throughout Hampton Roads, Virginia — and we are rapidly expanding across the Commonwealth.
Long-distance non-emergency stretcher transport is available up to 240 miles — including routes to Richmond, Northern Virginia, and beyond. Call for a custom quote.
See our city-specific NEMT pages: Chesapeake · Norfolk · Virginia Beach
What’s Included in Every Stretcher Transport
- Door-to-door service — not just curb-to-curb
- Confirmed pickup time before every trip
- Clean, comfortable, well-maintained vehicles
- Trained, vetted, background-checked drivers
- Family member or caregiver welcome to ride along
- Communication and updates throughout the trip
- Patient and dignified handling at every step
- Return trip pickup pre-scheduled when needed
- Transparent, flat-rate pricing — what we quote is what you pay
For full pricing details on our other services, visit our pricing page. For stretcher transport specifically, call 1-757-440-3015 for a custom quote based on your specific pickup, destination, and care requirements.
How to Book Stretcher Transport
Call or Contact Us
Call 1-757-440-3015 or use our contact form. Tell us about the patient, pickup location, destination, date, and any specific care needs.
We Listen and Plan
Our team will discuss your specific situation in detail — and help you understand whether stretcher service is the right fit. No high pressure, no guessing. Just a real conversation about what your loved one needs.
We Confirm Every Detail
Once we book, we confirm in writing: pickup time, route, vehicle, return trip. No surprises. Family or caregivers can be included on every confirmation.
We Show Up — On Time
Our driver arrives at the scheduled time, treats the patient with respect and care, transports them safely and comfortably, and gets them where they need to go — every time.
Frequently Asked Questions
What is a stretcher service?
Do you offer stretcher service in Chesapeake, Norfolk, and Virginia Beach?
What is the difference between stretcher service and an ambulance?
When is non-emergency stretcher transport needed?
What is the difference between stretcher transport and gurney transport?
Do I need Medicaid or insurance to book stretcher service?
How far in advance should I book stretcher transport?
Can a family member or caregiver ride along with the patient?
How much does stretcher service cost?
Does On Time NEMT serve areas outside Hampton Roads?
More From On Time NEMT
Explore our other transportation services and helpful resources for Hampton Roads families.
Ready to Book Stretcher Transport?
One call sets up the entire trip — pickup, route, vehicle, return. Talk to a real person who will listen, ask the right questions, and help you find the right transportation for your loved one.
📞 Call 1-757-440-3015 Book Online