Medical Transport That Treats You Like a Person, Not a Passenger
On Time NEMT delivers wheelchair transport, medical rides, and ambulatory transportation across Chesapeake, Norfolk, and Virginia Beach — with the reliability of a promise and the warmth of a personal service.
On-Time or You Get $50 Off
We’re so confident in our punctuality that we’re putting $50 on the line. If your driver arrives more than 10 minutes after your scheduled pickup time, you get $50 off your ride. No arguments, no runaround — just our word, backed by cash.
Three Services, One Standard: Exceptional
Whether you walk, roll, or need a medical ride to your next appointment — we have the right vehicle, the right driver, and the right attitude for your trip.
Wheelchair Transport
ADA-compliant, ramp-equipped vans with 4-point securement for passengers who use manual or power wheelchairs. Real door-to-door service — not curb-to-curb.
- ✓ Ramp-equipped, ADA-compliant vans
- ✓ 4-point wheelchair tie-down securement
- ✓ Driver escorts you from your front door
- ✓ Manual & power wheelchairs accommodated
- ✓ Companion passengers welcome
Medical Transportation
Reliable, on-time rides to every type of medical appointment — from routine check-ups to dialysis, chemotherapy, and specialist visits across Hampton Roads and beyond.
- ✓ Doctor & specialist appointments
- ✓ Dialysis treatment centers
- ✓ Chemotherapy & cancer care
- ✓ Hospital discharge transport
- ✓ Physical & cardiac rehabilitation
Ambulatory Transport
For passengers who walk independently or with minimal assistance. A clean, professional vehicle and a caring driver — everything a rideshare should be but never is.
- ✓ Ideal for walkers & cane/walker users
- ✓ Door-to-door escort every time
- ✓ Medical & everyday destinations
- ✓ Grocery, pharmacy & social trips
- ✓ Airport & long-distance rides
We Come to Your Door — Anywhere in Hampton Roads
Three cities. One reliable provider. Whether you’re in a high-rise in Norfolk or a quiet neighborhood in Chesapeake, we’ll be there — on time.
Virginia Beach, VA
Our home base. From Oceanfront to Kempsville, Princess Anne to Pungo — we know every corner of Virginia Beach.
NEMT in Virginia Beach →Norfolk, VA
Serving Sentara Norfolk General, CHKD, DePaul Medical, and neighborhoods across the entire city of Norfolk.
NEMT in Norfolk →Chesapeake, VA
From Great Bridge to Deep Creek, South Norfolk to Greenbrier — comprehensive coverage across Virginia’s largest city by area.
NEMT in Chesapeake →Not a Rideshare. Not a Taxi. Something Better.
We built On Time NEMT because we’d seen how bad the alternative was. Late arrivals — or worse, no shows. Drivers who treat patients like cargo. Vans that feel like afterthoughts. We decided there was a better way.
Our name is our promise. We show up on time, every time. And when you’re in our vehicle, you’re not a fare — you’re our guest.
On time — or you get $50 back
Drivers typically arrive early. We aim for no later than 10 minutes after your scheduled time. Reasonable exceptions aside, we don’t make excuses — we make commitments.
Limousine experience, not rideshare
Cold water on a hot day. A warm blanket on a cold morning. A driver who walks with you inside because it’s raining. These aren’t bonuses — they’re our standard.
True door-to-door, not curb-to-curb
We come to your front door. We escort you to your destination entrance. Nobody is left in a parking lot or at a curb to fend for themselves.
You are not a number to us
We remember that the person in our vehicle is someone’s parent, grandparent, or child. We treat every passenger with the dignity and care they deserve.
We’re so confident we’ll be on time that we’re putting $50 on it. This isn’t a marketing line — it’s a financial commitment. We show up, on time, every time.
The Details That Make All the Difference
Every ride includes the thoughtful touches that separate a great experience from a forgettable one.
Cold Water on Hot Days
A chilled bottle waiting for you in the vehicle when it’s warm outside.
Warm Blanket on Cold Days
Comfort for patients who feel the cold, especially after a medical appointment.
Umbrella in the Rain
Your driver walks with you to the door with an umbrella. You don’t get wet.
A Friendly, Patient Driver
No rushing. No impatience. A driver who genuinely cares about how you’re doing.
Clean, Comfortable Vehicle
Inspected and cleaned before every run. No unpleasant surprises when you board.
Clear Communication
We confirm your booking, tell you when your driver is on the way, and keep you informed.
Booking a Ride Takes 2 Minutes
No complicated apps. No long hold times. Just a simple, human process designed around your schedule.
We Confirm Everything
Vehicle type, pickup time, destination, and transparent pricing — all confirmed before your trip.
Your Driver Arrives
On time — typically early — at your front door. Ready to assist from the moment you step out.
Arrive Safely, On Time
Door-to-door escort to your destination. Return trip scheduling available at time of booking.
The price we quote is the price you pay.
No hidden fees. No surge pricing. No surprises after the ride. Our flat rates are published and clear — see our full pricing page or call us for a personalized estimate.
Your Next Medical Ride Should Feel Like This
On time. Comfortable. Dignified. Backed by a $50 guarantee if we’re ever late. Call or book online — we’ll take care of the rest.
Serving Chesapeake · Norfolk · Virginia Beach, Virginia · Private pay · No Medicaid required