Private Pay NEMT · Norfolk, Virginia
Non-Emergency Medical
Transportation in
Norfolk, VA
On Time NEMT delivers professional, private pay non-emergency medical transportation throughout Norfolk — to Sentara Norfolk General, CHKD, EVMS, DePaul, and every Norfolk neighborhood. No Medicaid required. No eligibility form. Just call.
Norfolk’s Trusted NEMT Provider
Professional, On-Time NEMT
Serving All of Norfolk, VA
On Time NEMT provides professional, private pay non-emergency medical transportation in Norfolk — helping residents travel safely and comfortably to medical appointments and everyday destinations. We specialize in door-to-door service that is reliable, courteous, and never overbooked.
“Your time matters. We don’t overbook, we don’t rush, and we don’t leave you waiting. On time, every time — that’s not a tagline, it’s our standard.”
Unlike government programs with eligibility restrictions, income requirements, or age minimums, On Time NEMT is private pay — meaning any Norfolk resident of any age can book a ride directly, right now. No application. No waiting list. One phone call.
Book a Norfolk Ride View PricingNorfolk Service Area
We Serve Every Neighborhood
in Norfolk, Virginia
From Downtown Norfolk to Ocean View, from Ghent to Norview — if it’s in Norfolk, we’re there.
How We Compare
On Time NEMT vs. Other NEMT
Options in Norfolk, VA
Uber Health requires hospital enrollment — individual patients can’t book it. I-RIDE Transit is for adults 60+ with restricted hours and a 30-minute travel radius. On Time NEMT is Norfolk’s private pay NEMT option with no restrictions.
| Feature | Uber Health | I-RIDE Transit (SSSEVA) | On Time NEMT ✓ |
|---|---|---|---|
| Who Can Book Directly | ✗ Hospitals & coordinators only | Ages 60+ or disabilities only | ✓ Anyone — call 1-757-440-3015 |
| Eligibility / Application Required | ✗ Hospital must enroll in platform | ✗ Age / Medicaid / disability criteria | ✓ No application — book instantly |
| Operating Hours | B2B hospital scheduling only | ✗ Weekdays 8:30am–4:30pm only | ✓ 7 days a week |
| Trip Distance | Local Norfolk area | ✗ ~30-minute radius max | ✓ Up to 240 miles |
| Dedicated Vehicle (Not Shared) | ✗ Shared driver pool | ✗ Shared demand-response transit | ✓ Your vehicle, your driver |
| Personal Trips (Grocery, Events, Airports) | ✗ Medical appointments only | Limited personal trips | ✓ Medical & all personal trips |
| All Vehicles Wheelchair-Accessible | Varies by driver availability | ✓ Equipped vehicles available | ✓ All vans ADA-equipped |
| No Overbooking Policy | ✗ Shared driver pool | ✗ Demand-based shared transit | ✓ We never overbook |
| Same-Day Service Available | Via hospital coordinator only | ✗ Advance scheduling required | ✓ Call to confirm availability |
* I-RIDE Transit and Uber Health serve important roles in the Norfolk community. On Time NEMT is the private-pay choice for individuals who need to book NEMT directly, with no eligibility form and no program restrictions.
What We Transport You To
Private Pay NEMT Services
in Norfolk, Virginia
Our Norfolk NEMT services support both medical and everyday transportation needs throughout the city:
Any medical office or specialist appointment throughout Norfolk and the Hampton Roads region.
Reliable 3x/week recurring dialysis rides to all Norfolk dialysis centers. Standing orders available.
Compassionate rides to Virginia Oncology Associates and all Norfolk infusion centers.
Safe, coordinated discharge transport from Sentara Norfolk General, CHKD, DePaul, and all Norfolk hospitals.
Physical therapy, occupational therapy, stroke recovery, and pulmonary/cardiac rehabilitation.
Consistent daily pickup and drop-off for adult day support and senior center programs in Norfolk.
Norfolk International Airport, Norfolk Amtrak station, and regional bus terminals.
Grocery stores, hair salons, family events, weddings, restaurants, and more throughout Norfolk.
ADA-compliant wheelchair van transportation throughout Norfolk. No extra charge for wheelchair accommodation.
Norfolk Medical Facilities
Hospitals & Medical Centers
We Serve in Norfolk, VA
Our drivers know every Norfolk medical facility — the right entrance, patient drop-off zone, and access road. Local knowledge eliminates delays when timing is critical.
Vehicle Standards
Wheelchair Transportation
in Norfolk, VA
We offer wheelchair-accessible transportation in Norfolk, using properly equipped vans and trained drivers who understand how to assist passengers with care and professionalism.
- ADA-compliant with hydraulic ramps and four-point wheelchair tie-down securement
- No extra charge for wheelchair accommodation in Norfolk
- Climate-controlled and sanitized between every ride
- Cold bottled water provided on every Norfolk trip
- Drivers walk patients all the way inside — umbrella in the rain
- Long-distance capable — up to 240 miles for regional medical trips
For wheelchair transport pricing, see our wheelchair transport cost guide and wheelchair van page.
Book Wheelchair Transport in NorfolkHow to Book
Schedule NEMT in
Norfolk, VA
Booking is simple and fast — no app required. Patients, caregivers, and family members can book on behalf of a loved one.
Call or Contact Online
Call 1-757-440-3015 or visit our contact page. A real person answers — no phone trees.
Provide Your Norfolk Trip Details
Your Norfolk pickup address, medical destination, date, time, and whether you need a wheelchair-accessible van.
Receive Confirmation
We confirm quickly. Same-day Norfolk NEMT is often available — just call to check.
Your Driver Arrives On Time
Your dedicated driver arrives at your Norfolk door on schedule, assists you door-to-door, and delivers you safely to your destination.
Pricing
Transparent NEMT Rates
Norfolk, VA
Simple, honest pricing — no hidden fees. Full details on our pricing page.
| Service | Rate |
|---|---|
| Ambulatory transport (1–10 miles) | $75 |
| Ambulatory transport (11–20 miles) | $95 |
| Wheelchair transport (1–10 miles) | $85 |
| Wheelchair transport (11–20 miles) | $130 |
| Additional passenger | $25 each |
| Wait time (if requested) | $75 / hr |
| Wheelchair rental (if needed) | $30 |
| Long-distance (21+ miles) | Custom quote |
About This Service
Non-Emergency Medical Transportation
in Norfolk, VA — What Patients Need to Know
What Is Non-Emergency Medical Transportation (NEMT) in Norfolk, VA?
Non-emergency medical transportation in Norfolk, VA provides scheduled, door-to-door rides for patients who need to reach medical appointments without requiring emergency services. NEMT covers planned trips — doctor visits, dialysis, hospital discharge, physical therapy, chemotherapy, and rehabilitation — throughout all Norfolk neighborhoods including Ghent, Ocean View, Larchmont, Wards Corner, Park Place, and beyond.
Private Pay NEMT vs. I-RIDE Transit and Uber Health in Norfolk
I-RIDE Transit (operated by Senior Services of Southeastern Virginia) is a nonprofit service primarily for adults aged 60 and older and individuals with disabilities. It operates on weekday office hours (8:30am–4:30pm), with destinations limited to approximately 30 minutes away, and requires eligibility based on age, Medicaid coverage, or disability status. On Time NEMT is completely different — private pay, any age, 7 days a week, no eligibility requirement, no distance cap.
Uber Health is a B2B software platform sold to hospitals and healthcare organizations. Individual Norfolk patients cannot call Uber Health to book a ride — a hospital must enroll and assign a coordinator. On Time NEMT requires none of that. Call 1-757-440-3015 directly and book your Norfolk NEMT ride in minutes.
NEMT to Sentara Norfolk General and CHKD
Sentara Norfolk General is one of Hampton Roads’ largest medical centers, and CHKD (Children’s Hospital of the King’s Daughters) is the region’s primary pediatric facility. On Time NEMT provides regular medical transportation to both facilities, coordinating with nursing staff for smooth hospital discharge transport and managing recurring appointment schedules for ongoing treatments. Our drivers know every patient entrance, parking area, and access road at both facilities.
Dialysis Transportation in Norfolk, VA
Dialysis patients in Norfolk typically need transportation three times per week, year-round. On Time NEMT specializes in recurring medical transportation schedules. Call 1-757-440-3015 to establish a consistent weekly dialysis transport routine. For more on medical transportation generally, see our medical transportation page. For senior-focused transport, see our senior transportation page and elderly transportation page.
Common Questions
NEMT FAQs —
Norfolk, Virginia
What is non-emergency medical transportation in Norfolk, VA?
How is On Time NEMT different from I-RIDE Transit in Norfolk?
Can I book NEMT in Norfolk without a hospital referral?
What Norfolk hospitals does On Time NEMT serve?
What Norfolk neighborhoods does On Time NEMT cover?
How much does NEMT cost in Norfolk, VA?
Do you provide recurring dialysis transport in Norfolk?
Can family members book NEMT for a loved one in Norfolk?
Reliable Non-Emergency Medical
Transportation in Norfolk, VA
Private pay. No hidden fees. No eligibility requirements. On Time NEMT — serving Norfolk and all of Hampton Roads.