Medical Transportation
for Elderly in
Chesapeake, Norfolk &
Virginia Beach, VA
Door-to-door, on-time guaranteed rides for seniors throughout Hampton Roads. Wheelchair-accessible vehicles. Compassionate, professional drivers. Starting at $75.
About Our Service
Medical Transportation for Elderly Patients in Hampton Roads, VA
When a parent, grandparent, or elderly loved one can no longer drive themselves to medical appointments, finding reliable, dignified transportation becomes one of the most important decisions a family can make. On Time NEMT specializes in medical transportation for elderly residents throughout Chesapeake, Norfolk, and Virginia Beach, Virginia — providing a level of care that goes far beyond a standard taxi or rideshare.
Our drivers don’t just drop you at the curb. We walk with you from your front door to the vehicle, assist you into and out of the car, and guide you safely to the entrance of your appointment. On a rainy day, we bring an umbrella. On a hot afternoon, we offer cold water. Every detail is considered because your loved one’s comfort and dignity matter.
Unlike Medicaid-brokered NEMT services — which often overbook, run late, or send impersonal drivers — On Time NEMT is a private-pay service built on a single promise: we show up when we say we will, every single time. We don’t overbook. We don’t rush. And we never treat a senior like a number on a dispatch sheet.
Book a ride today or call 1-757-440-3015 to speak with our team.
What We Provide
Elderly Medical Transportation Services
We serve seniors with a full range of non-emergency medical and personal transportation needs across Hampton Roads.
Doctor & Specialist Appointments
Reliable rides to primary care physicians, specialists, surgeons, dermatologists, cardiologists, and any other medical provider in the Hampton Roads area and beyond.
Dialysis & Recurring Treatments
Dependable, recurring transportation for elderly patients requiring dialysis, chemotherapy, radiation, physical therapy, or other regularly scheduled medical procedures.
Wheelchair-Accessible Transport
ADA-compliant, wheelchair-accessible vehicles for seniors who rely on mobility aids, walkers, or power chairs — equipped and staffed for full assistance from home to destination.
Long-Distance Medical Trips
We transport elderly patients up to 240 miles for specialized care, hospital discharges, or inter-facility transfers — far beyond the reach of local providers.
Door-to-Door Senior Transport
True door-to-door service — not curb-to-curb. We walk elderly clients from inside their residence to the vehicle and escort them to the entrance of every appointment.
Personal Errands & Social Trips
Transportation for grocery shopping, pharmacy visits, family events, funerals, religious services, and anywhere else elderly clients need or want to go in the 757 area.
Service Areas
Medical Transportation for Elderly Across Hampton Roads
On Time NEMT proudly serves seniors in three primary cities — with coverage stretching throughout the entire 757 area code and beyond.
Chesapeake, VA
Elderly Medical Transportation
Chesapeake is home to a growing senior population with increasing need for reliable, non-emergency medical transportation. From Great Bridge to Deep Creek, we serve elderly residents throughout the city.
- ✓ Chesapeake Regional Medical Center rides
- ✓ Sentara Chesapeake Medical Center transport
- ✓ Dialysis centers & specialist offices
- ✓ Great Bridge, Greenbrier, Deep Creek
- ✓ Same-day and advance scheduling
Norfolk, VA
Elderly Medical Transportation
Norfolk seniors deserve more than the overcrowded I-Ride or delayed Medicaid brokered transport. On Time NEMT delivers a premium, private-pay alternative built for reliability and dignity.
- ✓ Sentara Norfolk General Hospital
- ✓ CHKD & downtown medical offices
- ✓ Physical therapy & rehab centers
- ✓ Ghent, Larchmont, Ocean View areas
- ✓ Wheelchair-accessible vehicle options
Virginia Beach, VA
Elderly Medical Transportation
Virginia Beach’s large senior community relies on dependable medical transportation from Oceanfront to Pungo. On Time NEMT serves every neighborhood in the city with professionalism and care.
- ✓ Sentara Virginia Beach General
- ✓ Bon Secours & outpatient clinics
- ✓ Kempsville, Princess Anne, Oceanfront
- ✓ Recurring appointments & return trips
- ✓ Airport transfers for elderly travelers
Why Families Choose Us
A Better Standard of Senior Transportation
Most NEMT companies accept late pickups as normal. We don’t. Here’s what sets On Time NEMT apart from every other provider in Hampton Roads.
Punctuality Is Our Foundation
We built this company because medical transportation providers are chronically late. On Time NEMT guarantees pickup at the scheduled time — every ride, every time.
Limousine-Level Experience for Seniors
We assist door-to-door, carry an umbrella in the rain, offer cold water on hot days, and treat every elderly client with world-class dignity and care — not like a dispatch number.
Transparent, Simple Pricing
No hidden fees. No confusing rate structures. Pricing starts at $75 and is confirmed before every trip, so families always know exactly what to expect.
Private-Pay Flexibility
We are a private-pay service — no Medicaid broker delays, no insurance pre-authorization headaches. Book when you need it, for wherever you need to go.
Long-Distance Capability
We transport elderly patients up to 240 miles from Hampton Roads. Whether it’s a specialist in Richmond, a hospital in Washington D.C., or a family visit in North Carolina — we’ll get you there.
We Never Overbook
Many NEMT providers overbook their drivers, leading to rushed pickups and careless service. We schedule carefully to ensure every elderly client gets undivided attention.
Getting Started
How to Book Medical Transportation for an Elderly Loved One
Arranging senior medical transportation with On Time NEMT is quick and straightforward. There’s no app to download, no complicated portal, and no waiting for Medicaid authorization. Just call or contact us directly.
Step 1 — Contact Us. Call 1-757-440-3015 or visit our contact page. Tell us your loved one’s pickup location, destination, date, time, and any special needs (wheelchair, walker, oxygen equipment, etc.).
Step 2 — We Confirm Your Booking. Our team will call you back to confirm all the details, answer your questions, and give you a transparent price quote before the trip begins.
Step 3 — We Show Up On Time. Your driver arrives at the scheduled time, assists your loved one door-to-door, and ensures a safe, comfortable, dignified ride to and from the appointment.
We’re happy to discuss recurring schedules for dialysis, chemotherapy, or other ongoing treatment needs. Call today: 1-757-440-3015.
Frequently Asked Questions
Medical Transportation for Elderly – FAQs
Common questions from families in Chesapeake, Norfolk, and Virginia Beach.
What exactly is medical transportation for elderly patients?
Medical transportation for elderly patients — also called non-emergency medical transportation (NEMT) for seniors — is a specialized ride service that takes older adults to and from healthcare appointments safely and comfortably. Unlike a taxi or rideshare, NEMT services like On Time NEMT are specifically designed around the needs of seniors: door-to-door assistance, wheelchair accessibility, patient drivers, and reliable scheduling. We serve Chesapeake, Norfolk, Virginia Beach, and all of Hampton Roads.
How much does elderly medical transportation cost in Hampton Roads?
On Time NEMT’s private-pay medical transportation for seniors starts at $75, depending on distance and the specific services required. We provide a transparent price quote before every trip — no hidden charges, no surprise fees. Long-distance trips (up to 240 miles) are priced based on the route. Call 1-757-440-3015 for a quick quote for your loved one’s specific needs.
Do you offer wheelchair-accessible transportation for elderly patients?
Yes. On Time NEMT operates ADA-compliant, wheelchair-accessible vehicles equipped for seniors who rely on manual or power wheelchairs, walkers, or other mobility aids. Our drivers are trained to assist with boarding, securing equipment safely, and providing full door-to-door support throughout the trip.
Is On Time NEMT covered by Medicare or Medicaid?
On Time NEMT is a private-pay service, which means we are not billed directly through Medicaid or Medicare. This is an intentional choice — it allows us to operate without the scheduling delays, overbooking, and impersonal service that often come with Medicaid-brokered NEMT. Families pay directly, ensuring their loved one receives priority, punctual, premium service every time. Medicare does not cover non-emergency transportation; Medicaid-covered rides are available through other regional providers such as SSSEVA’s I-Ride Transit.
How far in advance do I need to book a senior medical ride?
We recommend booking as early as possible to guarantee your preferred time slot, especially for early-morning appointments or recurring trips. However, we do our best to accommodate last-minute and same-day requests based on availability. Call 1-757-440-3015 or visit our contact page to check availability.
Do you provide transportation for elderly patients with dementia or Alzheimer’s?
Yes. Our drivers are calm, patient, and trained to provide a safe, reassuring experience for elderly patients with memory care needs. We take extra care with communication, provide gentle assistance, and ensure the ride is as stress-free as possible. Family members are always welcome to ride along for additional peace of mind.
Can you pick up an elderly patient being discharged from the hospital?
Absolutely. Hospital discharge transportation for elderly patients is one of our most requested services. We coordinate with family members to ensure a timely, smooth transition from the hospital to home or a rehab facility. We serve all major hospitals in Hampton Roads including Sentara Norfolk General, Chesapeake Regional, Sentara Virginia Beach General, and Bon Secours.
What areas in Hampton Roads do you serve?
On Time NEMT primarily serves elderly residents in Chesapeake, VA, Norfolk, VA, and Virginia Beach, VA. We also serve surrounding cities throughout the 757 area code and provide long-distance medical transportation up to 240 miles from Hampton Roads.
Local Resources
Senior Transportation Resources in Hampton Roads
We believe in transparency. Here are some helpful local resources for elderly transportation in the Chesapeake, Norfolk, and Virginia Beach area.
City of Chesapeake – Aging in the Community
The City of Chesapeake offers resources for seniors through its Human Services Department, including information on aging-friendly transportation options and senior wellness programs in the Chesapeake community.
Visit Chesapeake Aging Resources →SSSEVA I-Ride Transit – Medicaid-Covered Rides
Senior Services of Southeastern Virginia (SSSEVA) provides the I-Ride Transit program for adults 60+ and people with disabilities who qualify based on Medicaid eligibility. This is a Medicaid-covered alternative for qualifying seniors in the region.
Learn About I-Ride Transit →On Time NEMT Services – All Areas
Learn more about our full range of non-emergency medical transportation services throughout Hampton Roads, including pricing, vehicle types, and service areas across the 757.
View All NEMT Services →On Time NEMT Pricing
Transparent, simple private-pay pricing for senior medical transportation in Chesapeake, Norfolk, and Virginia Beach. No hidden fees. Review our rates before you book.
View Pricing →